Privacy Policy

1. About this policy

SeoServicePerth.com respects your privacy. This policy explains how we collect, use, store and share your personal information.

We handle personal information in line with applicable privacy and data protection laws.

This policy applies to our website, our contact forms and the SEO services we provide. By using our website or services, you agree to this policy.

2. What personal information we collect

Personal information is any information that can identify you.

Information you give us

When you contact us, request a website audit or become a client, we may collect:

Your name and business name
Your email address and phone or WhatsApp number
Your website address
The services you are interested in and how you would like to work with us
Any details you include in your message

Information we need to deliver SEO services

To do SEO work, clients often give us access to business accounts. These may include:

Your website or content management system, for example WordPress or Shopify
Google Search Console and Google Analytics
Your Google Business Profile
Your hosting or domain settings

We use this access only to deliver the services you have asked for.

Information collected automatically

When you visit our website, we may collect:

Your IP address and approximate location
Your browser and device type
The pages you visit and how long you stay
How you arrived at our site
How you use each page, such as clicks, scrolling and mouse movement
Recordings of your visit, with anything you type into forms hidden
Page loading speed and any technical errors your browser reports

We collect this through cookies and analytics tools. See section 6 for details.

Information from third parties

We may look up publicly available information about your business, such as business directory listings and search results, when preparing an audit.

3. How we collect your information

We collect personal information when you:

Fill in our contact or audit request form
Email or message us, or book a call
Become a client and give us account access
Browse our website

We collect information directly from you wherever possible.

4. Why we use your information

We use your personal information to:

Reply to your enquiry
Prepare and send your website audit
Deliver our SEO services, including weekly updates and monthly reports
Send quotes, invoices and service messages
Improve our website and services
Meet our legal obligations

We will not use your information for an unrelated purpose without your consent, unless the law allows it.

5. Marketing emails

We do not run a mailing list and we do not send marketing emails. Submitting a form does not subscribe you to anything. If we ever introduce a newsletter, it will be opt-in only, every email will include a way to unsubscribe, and we will follow the anti-spam laws that apply.

6. Cookies and analytics

Cookies are small files stored on your device when you visit a website. They help a site remember your visit and measure how it is used.

We use the following tools:

Google Analytics 4 measures website visits and behaviour. It sets first-party cookies named _ga and _ga_*, which typically last up to two years.
PostHog measures website visits and how pages are used. It records:
- Which links and buttons are clicked, including repeated or unresponsive clicks
- Heatmaps showing where visitors click, move and scroll on a page
- Session recordings: a replay of how a visit moved through our pages, built from clicks, scrolling, mouse movement and what was on screen. Anything you type into a form field is masked and is not recorded.
- Page loading speed and technical errors, so we can fix problems
It sets a first-party cookie named ph_*_posthog and keeps a matching record in your browser's local storage, which typically lasts up to one year. Visitors are not identified by name, and we do not use recordings to identify anyone. PostHog data is sent through our own website address before it is passed to PostHog's servers in the United States.
Calendly runs the booking calendar on our contact page. It may set its own cookies when the calendar loads, under its own privacy policy.

We use these tools only to understand and improve our website. We do not use advertising or remarketing pixels, such as Google Ads or Meta Pixel, and we do not use chat tools.

You can block or delete cookies in your browser settings, and this website will still work. PostHog respects your browser's Do Not Track setting, and you can stop PostHog measuring this browser at any time (turn it back on). You can also opt out of Google Analytics using Google's browser add-on.

7. Use of AI tools

We may use AI tools to help with SEO research, content drafts and reporting.

We do not enter sensitive personal information into AI tools. Where client data is used, we limit it to what is needed for the task. Each AI provider handles data under its own privacy policy. We do not use AI to make decisions about individuals.

8. Who we share your information with

We do not sell your personal information. We may share it with:

Service providers who help us run the business: Cloudflare hosts and protects this website, and Resend delivers form enquiries to our inbox
Google, through Google Analytics, PostHog and Calendly, as described in section 6
Contractors who help deliver client work, under confidentiality obligations
Our accountant, lawyer or other professional advisers
Government bodies or courts, where the law requires it

9. Sending information overseas

Some of our service providers store data outside Australia. Google, PostHog, Cloudflare, Resend and Calendly all process data in the United States and other countries. We take reasonable steps to make sure these providers protect your information in line with this policy and applicable privacy laws.

10. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. These steps include:

Password-protected accounts with two-factor authentication where available
Secure storage for client logins
An encrypted connection (HTTPS) across this website
Limiting access to the people who need it

No online system is completely secure, so we cannot guarantee the security of information sent over the internet.

11. How long we keep your information

We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires. For example, we keep business records for tax purposes.

When a client relationship ends, we remove our access to your accounts. We will also ask you to remove us as a user and change any shared passwords.

12. Accessing and correcting your information

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date, or to delete it. Contact us using the details in section 17. We will respond within 30 days, and we may need to confirm your identity first.

If we refuse a request, we will explain why in writing.

13. Making a privacy complaint

If you think we have mishandled your personal information, please contact us first. Tell us what happened and how you would like it resolved, and we will respond within 30 days.

If you are not satisfied with our response, you can contact the privacy or data protection authority in your country.

14. Children's privacy

Our services are for businesses. We do not knowingly collect personal information from anyone under 18.

15. Links to other websites

Our website links to other websites. We are not responsible for their privacy practices, so please read their privacy policies.

16. Changes to this policy

We may update this policy from time to time, and we update it before adding any new tool that collects data. The "Last updated" date at the top shows the latest version.

17. Contact us

For privacy questions, requests or complaints, contact:

SeoServicePerth.com
Email: info@seoserviceperth.com
Operated by OffLift LLC