Terms and Conditions

1. About these terms

These terms apply when you use our website or buy our SEO services. Please read them carefully.

In these terms, "we", "us" and "our" mean SeoServicePerth.com. "You" and "client" mean the person or business using our website or services.

Your agreement with us is made up of these terms and your proposal. The proposal sets out your services, fees and timeline. If the proposal and these terms conflict, the proposal applies.

You accept these terms when you accept a proposal, pay an invoice or use our services.

2. Our services

We provide SEO services for businesses. These may include:

Website audits
Local SEO, including Google Business Profile optimisation and citation management
Ecommerce SEO
Technical SEO and site builds
Link building
SEO content writing
Ongoing SEO management, consulting and training

Your proposal lists the exact services included in your plan. Work outside that scope may cost extra, and we will always ask before starting any extra work.

3. Website audit

Our free website audit has no cost and no obligation. You keep the report whether or not you become a client.

The audit is general information based on what we can see at the time. It is not a guarantee of any result.

4. What SEO can and cannot promise

SEO improves your chances of ranking well in search results. No one can control those results.

We do not guarantee:

A specific ranking position, such as first place on Google
A specific amount of traffic, leads or sales
Results within a set time

Results can vary because:

Google controls its ranking systems and changes them often
Competitors also work on their SEO
Your website's history, content and technical health affect results
Changes you or others make to your website can affect rankings
Website downtime or hosting problems can stop Google from reading your site

We commit to doing the agreed work with care and skill, and to telling you what we have done and what the results show.

5. How we do SEO

We follow Google's search guidelines and spam policies. We do not use tactics that break them, such as buying links or hiding text.

If you ask us to use tactics that break Google's guidelines, we may refuse, because that work could harm your website.

6. Your responsibilities

To get the best results, you agree to:

Give us accurate information about your business
Give us timely access to the accounts we need
Review and approve work within a reasonable time
Tell us before making major changes to your website
Make sure any content or images you supply are yours to use
Keep your website hosting and domain active and paid

Delays on your side can delay results. We are not responsible for delays caused by missing access, approvals or information.

7. Website and account access

We may need access to your website, Google Search Console, Google Analytics, Google Business Profile or hosting account.

Where possible, please add us as a user instead of sharing your password. You can remove our access at any time.

We use your access only to deliver the agreed services, and we handle your information as described in our privacy policy.

Before we make changes: you are responsible for keeping backups of your website. We recommend taking a backup before we start work.

8. Content approval

We send you new content to review before it is published. Please approve it or ask for changes within two working days.

Your proposal sets out how many rounds of changes are included per piece of content. Extra rounds may cost extra.

9. Reporting

You will receive:

Weekly updates on the work we have done
Monthly performance reports showing rankings, traffic and enquiries

Reports use data from third-party tools such as Google Search Console, Google Analytics and Semrush. These tools can have delays or gaps that we do not control.

10. Fees and payment

Your proposal sets out your fees, the currency they are charged in, how they are invoiced and when invoices are due. We charge for our work. We do not take a percentage of your revenue.

Late payment: if an invoice is overdue, we may pause your services until it is paid.

Price changes: we will give you at least one week's written notice before any price change. If you do not agree to the new price, you can cancel before it starts.

11. No lock-in contracts and cancellation

We do not use lock-in contracts. Monthly plans continue month to month until you or we cancel.

To cancel: give us 30 days' written notice by email. You pay for work done up to the end of the notice period.

Fees already paid: fees for work already completed are not refundable. This does not limit any rights you have under consumer protection laws.

We may end the agreement with written notice if:

You do not pay an invoice after we have sent a reminder
You seriously breach these terms and do not fix it within 7 days of our notice
You ask us to do something illegal or against Google's guidelines

When the agreement ends:

We hand over any completed work you have paid for
We stop using your accounts
Please remove our user access and change any shared passwords

12. Who owns the work

Your materials: you keep ownership of everything you give us, such as your logo, images and content.

Work we create for you: once you have paid for it in full, you own the content and website work we create for you.

Our tools and methods: we keep ownership of our own templates, processes, tools and know-how, and we can keep using them for other clients.

Links and listings: some links and directory listings sit on websites we do not control. We cannot guarantee they stay live after the agreement ends.

13. Working with other businesses

We may work with other businesses in the same industry or area as you. We never share your confidential information with other clients.

14. Third-party platforms and tools

Our work relies on platforms we do not control, including Google, website builders such as WordPress and Shopify, hosting providers and business directories.

We are not responsible for:

Changes, outages or errors on these platforms
Account suspensions by these platforms, unless we caused them
Costs these platforms charge you

15. Confidentiality

We keep your business information confidential. We only share it where needed to deliver your services, or where the law requires.

You agree to keep our pricing, proposals and methods confidential too.

16. Privacy

We handle personal information in line with our privacy policy.

You are responsible for your own website's legal compliance, including your privacy policy and any cookie consent you need. We can suggest improvements, but that is not legal advice.

17. Limitation of liability

Nothing in these terms excludes rights you have under consumer protection laws. Some of those rights cannot be removed.

Where the law allows:

We are not liable for indirect losses, such as lost profits, lost revenue or lost data
We are not liable for losses caused by search engine changes, third-party platforms or changes you make to your website
Our total liability is limited to the fees you paid us before the claim

Where the law allows us to limit our liability for services, we may limit it to supplying the services again or paying the cost of having them supplied again.

18. Indemnity

You agree to cover our reasonable losses if a third party makes a claim against us because:

Content or materials you gave us break someone else's rights
You break the law in how you use our work

This clause does not apply to losses we cause ourselves.

19. Events outside our control

We are not responsible for delays or failures caused by events outside reasonable control, such as natural disasters, internet outages or major platform failures. We will tell you as soon as possible and resume work when we can.

20. Resolving disputes

If there is a problem, please tell us in writing first, and we will both try to resolve it in good faith.

If we cannot agree, either of us can refer the dispute to mediation before starting court action. Each side pays its own mediation costs.

This clause does not stop either party from seeking urgent legal relief.

21. Using our website

When you use our website, you agree not to:

Use it for any unlawful purpose
Try to damage it or access it without permission
Upload viruses or harmful code
Copy or resell our content without written permission

The content on our website is general information only. It is not professional advice for your business. We try to keep it accurate and current, but we cannot guarantee that.

Our website links to other websites. We do not control them and are not responsible for their content.

22. Changes to these terms

We may update these terms from time to time. We will post the new version on this page and update the "Last updated" date.

For current clients, we will give at least 7 days' email notice of any change that affects you. If you do not agree, you can cancel before the change starts, without penalty.

23. Governing law

These terms are governed by the law stated in your proposal. Any court action will be heard in the courts of that jurisdiction.

24. Contact us

For questions about these terms, contact:

SeoServicePerth.com
Email: info@seoserviceperth.com